First of all, thank you very much for playing our games, we hope you are enjoying an unforgettable experience. However, you may have doubts about our way of guaranteeing your safety or your children’s in matters such as age limit, in-app purchases or privacy; that's why Sync Games ensures you have all the assistance you need.
To make sure you can enjoy our games in a responsible environment, we stick to a clear set of principles:
Hereunder, we try to cover what might be your most likely questions. If we’ve missed anything, email us at email@example.com, making sure to include any specific details that might be useful, such as what happened and when it happened, receipts, relevant screenshots, etc.
Our games are globally available for free on iOS or Android phones and tablets. To start playing one of our games, you have to download the app to your device via the Play Store https://play.google.com/store or App Store https://www.apple.com/itunes/.
Please note: When you download our games from e.g. Google Play or Apple's App Store you will find published age recommendations in the apps description. However, these age or maturity classifications refer only to the content suitability (similar to movie ratings G, PG or PG-13 in the U.S., but related to gameplay, animations, etc.).
For more info on how these categories are defined, visit these support websites for Apple and Google.
Our players are asked to set up a username during the game's tutorial. We recommend that our players choose a nickname not directly identifiable to them nor the payer’s real-life person to increase security and privacy.
We do not store any credit card information related to in-game purchases as the payment transactions are completed through Apple's App Store or Google Play (depending on your device) via the personal email address associated with that account.
When contacting our support team, you'll have the option to share your email address with us. We'll always ask for your consent when sending direct marketing messages to your mobile device. We won't sell or disclose your personal data to third parties for their own commercial purposes.
Downloading our games is free. However, remember that our games optionally offer integrated purchases. These purchases are not necessary to play, but may be needed to improve the gaming experience.
Integrated purchases cost real money and this is always clearly indicated. You will have access to them in the game and you could make a purchase once you’re inside it. The prices vary according to the type of purchase you make.
You can enable in-app purchases, configure password protection, or disable in-app purchases through your device's general settings. Find the instructions you need linked below:
Sync Games does not process payments for in-app purchases, or have access to credit card information. Payment transactions themselves are processed through the App Store or Google Play (depending on your device) via the personal email address associated with that account.
We don't process payments for in-app purchases, nor do we have access to any of your payment information. Payment transactions themselves are completed through Apple's App Store or Google Play (depending on your device) via your personal email address associated with that account. Receipts for these transactions are emailed to you by Apple or Google after each purchase.
Usually transactions are instant. However, in rare cases it can take up to 48 hours for transactions to process through Apple or Google and then make it into the game. It is also recommended to restart the app by fully closing and re-opening it.
If it's been 48 hours and still nothing has happened, please contact Apple https://support.apple.com/ or Google https://support.google.com/googleplay/?hl=en#topic=3364260 directly for more information.
As with most downloadable software products, items bought in our games (in-app purchases) are non-refundable. In rare cases, exceptions can be applied.
If the purchase was made on an Apple (iOS) device:
For purchases made on an iOS device, Sync Games is not able to handle refunds directly. Please visit Apple support and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.
If the purchase was made on a Google (Android) device:
Please send an email to firstname.lastname@example.org. In your message please state the name of the game the purchase was made in and add the receipt of the purchase. The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible. Receipts for transactions have been emailed to you by Google after each purchase.
If neither you nor your child have played one of our games, but you have been billed for a purchase made within our games, it is likely that your Google or Apple account was compromised. If so, immediately contact Apple or Google by following the instructions below:
For Apple (iOS) devices:
Visit Apple support https://support.apple.com/ and select the "Contact iTunes store support" link, then "Purchases, billing and redemption" and choose the option that fits you best.
For Google (Android) devices:
Visit the Google Play Help service https://support.google.com/googleplay/?hl=en#topic=3364260 and search for or use the "Contact us" button on the page to contact a customer service agent by email or phone.
If you’ve already contacted Apple or Google about suspected fraudulent activity and they’ve sent you to us, please contact us at email@example.com. Be sure to include specific details like what happened and when, transaction ID receipts, relevant screenshots, etc.
If you have any more questions, you can contact us:
CONTACT VIA EMAIL
You can send us an email at firstname.lastname@example.org.